Speak-Today.Com - Hospitality/Tourism Customer Service

Training for Hospitality/Tourism Customer Service:
Example from Shanghai Institute of Tourism in Shanghai

Materials from the Hospitality Training Programme

Materials from the Tourism CS Training Programme

Hospitality
Training Programme

I have developed high level intensive English language training for third year students that have chosen to specialize in a specific area/s within the hospitality sector. Short / Micro training programmes include:

- Concierge service
- Convention service
- Room service
- Security service
- Travel service/agent
- Human resources

Tourism Customer Service
Training Programme

I have developed Customer Service training for many areas of tourism/hospitality. This general training is for first year students that have not yet chosen any hospitality sector major, but require further development of English language skills. The training encompasses:

- The sightseeing tourist
- The lost tourist
- The dining tourist
- The sick/victim tourist
- The lodging tourist
- The complaining tourist
- The shopping tourist
- The misbehaving tourist

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Certifications in training Hospitality/Tourism Customer Service 2016 - AHLEI Certified Guest Service Professional (CGSP) 2016 - AHLEI/TripAdvisor Reputation Management for Front-Line Staff 2020 - Guest Experience Fundamentals - Typsy / Institute of Hospitality 2020 - Training Fundamentals - Typsy / Institute of Hospitality 2020 - English for Career Development - OPEN / U.S. State Department 2021 - HP Customer Relationship Management Training Cert 2021 - HP Customer Experience (CX) for Business Success Cert 2021 - English for Tourism Professionals - OPEN / U.S State Department 2024 - AHLEI De-Escalation and Active Threat Response in the Hospitality Industry 2025 - Conflict Resolution Training - iHasco Hospitality Training 2025 - Customer Service Training - iHasco Hospitality Training		Recommendations for training Hospitality/Tourism Customer Service 2015 - Qingdao College of Hotel Management, Qingdao, China (QCHM campus & training gallery) In late 2016, I taught airport/customs English at Jinan International Airport, Jinan, China (picture above). This was a three-month position during various visa changes in China. In late 2016-early 2017, I taught many workers/staff from the Macao Casino industry, while working for New Journey English, in Zhuhai, a city in the far south of China - and joining the island of Macao. This was a five-month position during various visa changes in China. In 2017-2018, I taught at Yuexiu Institute of Hospitality Administration (YIHA), part of Yuexiu University of Foreign Languages, Shaoxing, China (picture above). This was a one-semester temporary position during various visa changes in China. (YIHA campus & training gallery) 2019 - Shanghai Institute of Tourism, Shanghai, China (2018 to 2019) (SIT campus & training gallery)